Refund policy

RETURNS

Specs Opticians prides itself with the very best in store and online customer service. If you have a change of heart with your online purchase for any reason, you can return it to us within 14 days. 

Here are the conditions of a return:

• The item is unworn and in its original, undamaged condition
• The item has not been personalised or made to a customer’s specification
• All items from the order are to be returned, including the glasses, case and cleaning cloth
• The return request is accompanied by a valid invoice number In the case of opticals, only the frame can be exchanged for another style and not the lenses
• This policy applies only to items purchased from cutlerandgross.com
• Please see the section on delivery terms and costs below for further details

RETURNS PROCESS

Due to the recent export regulation changes following Brexit, please expect delays with processing returns during this period. We will acknowledge and process your returns as soon as possible. We ask that you kindly bear with us and we thank you in advance for your understanding.

If you have a Specs Opticians account:

• Please go to your my account section and select 'My Returns'
• Click on 'Request a New Return', select the order number and click on 'Apply'
• Select the item/s you are returning and enter the reasons for return
• Click on Submit request

When sending the return please include your original invoice and return to us at: