Terms of service

EXCHANGES

Please note, we currently do not offer exchanges on online purchases. If you wish to exchange a product, you will need to return your purchased item and create a new order. You can return an order online to our store in person at: 

22 Kensington Gardens, Brighton, BN1 4AL
01273 676 796

DELIVERY TERMS & COSTS FOR REFUNDS

Please note that all returned goods remain the responsibility of the sender until received by Specs Opticians. We recommend that you select a safe/traceable delivery service, retaining proof of postage. Specs Opticians will not refund the shipping costs for any normal returns. 

REFUNDS FOR DAMAGED/INCORRECT PRODUCTS

If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order.